Taana FAQ
Find answers to common questions about orders, shipping, jewelry care, and our commitment to sustainability.
How long does it take to receive my order?
Each Taana piece is crafted with precision and care. Standard orders typically ship within 3-7 business days, while made-to-order and bespoke pieces may take 4-6 weeks.
Do you offer international shipping?
Yes! Taana offers worldwide shipping. Delivery times vary by location, and international orders may be subject to customs fees or duties.
Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email so you can follow your package.
What should I do if I entered the wrong shipping address?
Contact us immediately at [customer support email]. If your order has not shipped yet, we will update the address.
What materials are used in Taana jewelry?
Taana is committed to sustainable luxury. We use:
- Lab-grown diamonds: Ethically sourced, brilliant, and conflict-free.
- Recycled gold & sterling silver: Crafted for beauty and sustainability.
- Eco-friendly packaging: Thoughtfully designed for minimal impact.
Are lab-grown diamonds real diamonds?
Absolutely! Lab-grown diamonds have the same chemical, physical, and optical properties as mined diamonds—just created in a sustainable way.
Will my jewelry tarnish or fade over time?
Our recycled gold is designed to last a lifetime. Sterling silver may naturally tarnish over time but can easily be polished back to its original shine.
How do I clean my Taana jewelry?
Use a mild soap solution, a soft brush, and a lint-free cloth to keep your jewelry sparkling. For in-depth tips, visit our
[Jewelry Care Guide].
Can I resize my ring or bracelet?
Some pieces can be resized—contact us to check if your jewelry is eligible. Our Bespoke Service also allows custom sizing for a perfect fit.
How do I find my ring size?
Use our [Ring Size Guide] to measure at home or visit a jeweler for professional sizing.
What is your return and exchange policy?
All Taana jewelry purchases are final sale. We do not accept returns or exchanges, as each piece is crafted with care and precision. Please review your order carefully before completing your purchase. If you need assistance before placing an order, feel free to contact our team.
What if my jewelry arrives damaged or defective?
We stand by the quality of our craftsmanship. If your item arrives damaged or has a defect, please contact us within 48 hours of delivery with photos, and we will assist you.
Can I create a custom jewelry piece with Taana?
Yes! Our Bespoke Service allows you to design one-of-a-kind jewelry with our expert designers and artisans.
Can I personalize an existing design?
Yes! Many Taana designs can be customized, from diamond shape to gold color and engravings.
How does Taana ensure sustainability?
Sustainability is at the heart of Taana. We use lab-grown diamonds, recycled metals, and eco-conscious packaging, ensuring luxury with minimal environmental impact.
Do you offer jewelry recycling services?
Yes! If you have old gold or silver jewelry, contact us about recycling and repurposing options.
Do you offer gift wrapping?
Yes! Every Taana piece comes in luxurious, eco-friendly packaging, perfect for gifting.
Can I include a personalized message with my gift?
Absolutely! Add a gift message at checkout, and we’ll include it with your order.
